K . A . G . R . C Recruitment Portal
Vacancy Details
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Job Title
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Customer Care Assistant
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Job Description
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The duties and responsibilities of the officer will entail:
- Guiding and directing visitors;
- Operating the telephone switchboard;
- Managing incoming calls and customer service enquiries;
- Managing the customer care desk;
- Maintaining up to date records on visits and calls; and
- Updating the internal directory.
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Job Specification
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For appointment to this grade, a candidate must have:
- KCSE D+ or equivalent from a recognized institution and two (2) years relevant work experience;
- Certificate in Customer Care or its equivalent from a recognized institution; and
- Fulfilled the requirements of Chapter Six of the Constitution.
Key competencies and skills
- Proficiency in IT;
- Public Relations skills;
- Good communication and reporting skills in both English and Kiswahili;
- Interpersonal skills; and
- Integrity.
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Grade
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KAGRC 9
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No Sought
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1
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Advert Ref
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KAGRC/HRA/11
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Recruiment
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15th August 2022