Vacancy Details

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Job Title

Customer Care Assistant

Job Description

The duties and responsibilities of the officer will entail:

1. Guiding and directing visitors;
2. Operating the telephone switchboard;
3. Managing incoming calls and customer service enquiries;
4. Managing the customer care desk;
5. Maintaining up to date records on visits and calls; and
6. Updating the internal directory.

Job Specification

For appointment to this grade, a candidate must have:

1. KCSE D+ or equivalent from a recognized institution and two (2) years relevant work experience;
2. Certificate in Customer Care or its equivalent from a recognized institution; and
3. Fulfilled the requirements of Chapter Six of the Constitution.

Key competencies and skills

1. Proficiency in IT;
2. Public Relations skills;
3. Good communication and reporting skills in both English and Kiswahili;
4. Interpersonal skills; and
5. Integrity.

Grade

KAGRC 9

No Sought

1

Advert Ref

KAGRC/HRA/11

Recruiment

15th August 2022